Care & Maintenance

How to take care of your zazen Alkaline Water System

Enjoy this easy to follow 4 minute video to understand how to care for and maintain your zazen Alkaline Water System so you can continue to enjoy healthy, hydrating, delicious water.

My Ceramic Pre-Filter is discoloured, how do I clean it?

Over time, due to filtering your drinking water, the Ceramic Pre-Filter in the top tank becomes coated with organic matter, rust, sediments, and other particles that are in your source water but are too large to pass through the Ceramic Pre-Filter. D

My zazen Water system is leaking. What do I need to do?

Don't stress - help is here! If your zazen Alkaline Water System is leaking, this is usually easily fixed as can be viewed in this simple 5 minute video, or read below for more information.

My water is filtering slowly from the top tank, what do I need to do?

This generally means that the Ceramic Pre-Filter in the top tank has become coated with the organic matter, rust, sediments, etc it is filtering from your source water. Depending on your water source, you may need to clean the Ceramic Pre-Filter regu

How will I know when I am due to replace my parts?

We record your system or shower filter purchase and all your replacement parts purchased on our Customer Service System, so we always know exactly when your parts need replacing. We will remind you via email (or text if you prefer), with an option to

Can I recycle my old filters and stones?

When it's time to replace your zazen filters and stones, your old filters and stones can be recycled as follows:. Break the Ceramic Portion. Carefully break the ceramic part of the filter using a hammer or any hard object. The ceramic is made of natu

I am changing my annual replacement parts, what else should I do?

When you change your Ceramic Pre-Filter and Anti-Bacterial Stones each year, it is an ideal time to clean out the inside of the lower tank with a clean cloth and warm water. You can also soak your Mineral Stones for a few minutes in hot water to rein

Why do I need to replace the Multi-Stage Filter regularly?

To ensure the very best quality water for your health and wellness benefit, it is important to change your filters and stones on time. Multi-Stage Filter – Once placed in your zazen Water System, the Multi-Stage Filter has a maximum life of 6 months,

Why do I need to replace the Ceramic Pre-Filter regularly?

To ensure the very best quality water for your health and wellness benefit, it is important to change your filters and stones on time. Ceramic Pre-Filter – This filter deteriorates over time with use and cleaning and should be replaced every 12 month

Why do I need to replace the Anti-Bacterial Stones regularly?

To ensure the very best quality water for your health and wellness benefit, it is important to change your filters and stones on time. Anti-Bacterial Stones – These stones help conserve the freshness and health of the water in the bottom tank due to

Why do I need to replace the Mineral Stones regularly?

To ensure the very best quality water for your health and wellness benefit, it is important to change your filters and stones on time. Mineral Stones – These stones contain a balanced range of natural minerals including calcium, iron, magnesium, pota

Why do I need to replace the Alkalinity Enhancer regularly?

To ensure the very best quality water for your health and wellness benefit, it is important to change your filters and stones on time. Alkalinity Enhancer – These little white balls help boost the pH of the water due to the ionised magnesium and calc