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zazen Alkaline Water

zazen Alkaline Water Customer Help Centre

zazen Annual Pack Name Changes

Does the zazen system remove fluoride?

How often do I need to replace the parts?

Where is the zazen Alkaline Water System made?

Are the plastics in zazen products safe?

What water standards does the zazen Alkaline Water System meet?

If my tap water is alkaline, do I need your system?

Is the glass tank safer than the plastic tank?

What are the dimensions of the zazen Alkaline Water System?

If I purchase a zazen Water System plus Glass Bottom Tank, do I also get the BPA-Free Plastic Bottom Tank?

I have an older zazen System, if I purchase the glass tank will it fit?

Do the zazen system parts fit the Nikken PiMag system?

My existing Ceramic Pre-Filter has a blue adapter, will the zazen Ceramic Pre-Filter fit my Nikken Water System?

What is the Wabi Sabi Glass tank?

Why is my Ceramic Filter flowing faster than it used to?

zazen Alkaline Water System Brochure & Installation Guide

What arrives when you purchase a zazen Alkaline Water System

How to prepare your zazen Alkaline Water System ready for use

How to setup your zazen Alkaline Water System with BPA Free Plastic Bottom Tank

How to setup your zazen Alkaline Water System with Glass Bottom Tank

Are there special handling instructions for maintaining the Glass Bottom Tank?

How to setup your zazen Magnetic Tap

Setup & Installation

How to take care of your zazen Alkaline Water System

My Ceramic Pre-Filter is discoloured, how do I clean it?

My zazen Water system is leaking. What do I need to do?

My water is filtering slowly from the top tank, what do I need to do?

How will I know when I am due to replace my parts?

Can I recycle my old filters and stones?

I am changing my annual replacement parts, what else should I do?

Why do I need to replace the Multi-Stage Filter regularly?

Why do I need to replace the Ceramic Pre-Filter regularly?

Why do I need to replace the Anti-Bacterial Stones regularly?

Why do I need to replace the Mineral Stones regularly?

Why do I need to replace the Alkalinity Enhancer regularly?

Care & Maintenance

Water Filter FAQs

Do your Shower Filters reduce Copper?

Is Fluoride removed by the zazen Infinity Shower Filter?

Do zazen Shower Filters work the same way as my zazen Alkaline Water system?

What if my hot water temperature is greater than the rated 4 - 48.9C?

What if my baby drinks some bath water or gets it in their eyes?

Is it safe for newborns?

Will it change the colour or smell of the water?

Can I use half a tablet and store the rest?

Is it suitable for sensitive or eczema-prone skin?

How does it actually work?

Can I use it in a baby bath, a sink and a full-sized bath?

How many baths do I get per box?

New Product - zazen Infinity Bath Tablet FAQs

How do I install the zazen Infinity Shower Filter?

How can I work out how much water my current showerhead uses per minute?

Does the zazen Infinity Shower Filter work with international fittings?

How do I replace the filter cartridge in the Infinity Shower Filter?

Can I recycle my shower filter cartridges?

Bath & Shower Filter FAQs

Free zazen Alkalinity Enhancer with every zazen Alkaline Water System purchase!

Our current Special Promotions

zazen Alkaline Water System Installation & Maintenance Videos

zazen Shower Filter Installation Videos

Customer Service Videos

Ordered the wrong item? Need to make changes?

Can I cancel my order?

What do I do if I receive a faulty product in my order?

Where can I find my tax invoice?

What are my payment options?

Do you accept "Buy Now, Pay Later"?

Updating Your Customer Account

Getting to Know Customer Hub

Order Support

I want to return something, what is your return policy and what do I need to do?

What warranty is provided on zazen Water products?

Do zazen offer a Money Back Guarantee?

Returns & Warranties

When will my order be dispatched and when will it arrive?

Can I ship to a PO Box address or Parcel Locker?

Do you ship outside Australia?

2026 Christmas Delivery Dates & Holiday Closures

Shipping

Shop Pay Installments

A list of all our Customer Service Videos covering installation and care instructions for the zazen Water Wellness range.

Shop Pay Installments lets eligible Australian customers split the cost of their zazen Water purchase into smaller payments. Eligible purchases are paid in installments depending on your circumstances and order. Shop Pay Installments is provided thro

<h1 id="isPasted">What is Shop Pay Installments?</h1><p>Shop Pay Installments lets eligible Australian customers split the cost of their zazen Water purchase into smaller payments.</p><p>Eligible purchases are paid in installments depending on your circumstances and order.</p><p>Shop Pay Installments is provided through Affirm.</p><h2 id="how-does-shop-pay-installments-work">How does Shop Pay Installments work?</h2><p>At checkout, select <strong>Shop Pay Installments</strong> if it is available for your order.</p><p>You&apos;ll complete an eligibility check with Affirm. If you&apos;re approved, your purchase will be split into installments.&#xA0;</p><p>Your payment schedule will be shown before you complete your purchase.</p><h2 id="am-i-eligible">Am I eligible?</h2><p>To use Shop Pay Installments in Australia, you need to:</p><ul data-spread="false"><li>Be 18 years or older.</li><li>Have a Shop Pay account.</li><li>Have an Australian billing address.</li><li>Use an eligible debit card (a standard debit card must be linked to a transactional bank account).</li><li>Have an order between <strong>$50 and $2,000 AUD</strong>, including shipping and GST.</li><li>Be approved by Affirm.</li></ul><p>Eligibility is determined by Affirm and approval is not guaranteed.</p><h2 id="why-cant-i-see-shop-pay-installments-at-checkout">Why can&apos;t I see Shop Pay Installments at checkout?</h2><p>Shop Pay Installments may not be available if your order or account doesn&apos;t meet the eligibility requirements.</p><p>For example, it may not be available if:</p><ul data-spread="false"><li>Your order is less than $50.</li><li>Your order is more than $2,000.</li><li>You&apos;re using an ineligible payment method.</li><li>You don&apos;t meet the eligibility requirements set by Affirm.</li></ul><p>If Shop Pay Installments isn&apos;t shown at checkout, another payment method will need to be used.</p><h2 id="how-much-will-i-pay">How much will I pay?</h2><p>Your actual payment schedule will be confirmed at checkout.</p><h2 id="is-there-interest">Is there interest?</h2><p>Eligible Australian Shop Pay Installments purchases are interest-free.</p><p>You should review the <a href="https://www.affirm.com/en-au/terms" target="_blank" rel="noopener noreferrer">affirm Terms</a> and payment schedule provided by Affirm before completing your purchase.</p><h2 id="can-i-use-a-credit-card">Can I use a credit card?</h2><p>No. Australian Shop Pay Installments purchases require an eligible debit card (a standard debit card must be linked to a transactional bank account).</p><h2 id="what-happens-if-im-not-approved">What happens if I&apos;m not approved?</h2><p>Affirm makes the approval decision for each purchase.</p><p>If your application isn&apos;t approved, you can use another available payment method to complete your purchase.</p><p>zazen Water cannot approve or change a Shop Pay Installments decision.</p><h2 id="who-do-i-contact-about-my-instalment-payments">Who do I contact about my instalment payments?</h2><p>For questions about your Shop Pay Installments account, approval, payment schedule or payment method, contact Affirm - <a data-fr-linked="true" href="https://help.au.affirm.com/contact-us" id="isPasted">https://help.au.affirm.com/contact-us</a>.</p><p>For questions about your zazen Water order, delivery, products, returns or refunds, contact the zazen Customer Service on <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">1300 78 24 25</strong> between 9am-4.30pm Brisbane time.</p>

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