If you are not satisfied with any zazen Water product and would like to return it, you can do so within 90 days of purchase. Please call us on AU:1300 78 24 25 to speak with one of our friendly team. Once the return has been confirmed with our team,

If you are not satisfied with any zazen Water product and would like to return it, you can do so within 90 days of purchase.<h3 data-pf-type="Paragraph" id="isPasted">If you have purchased the product directly from zazen Water either online or at an Expo:</h3>Please call us on AU:1300 78 24 25 to speak with one of our friendly team. Once the return has been confirmed with our team, please carefully pack and send your zazen Water product to the following address: zazen Water PO Box 219 Red Hill QLD 4059 Australia zazen Water will process the refund once we have received your returned order, or immediately if you are cancelling an order that was not dispatched. The refund amount will be the total product purchase amount (this does not include any postage paid to receive or return the goods to us, however if you cancel before dispatch, we will refund the postage amount paid).&#xA0;If you paid for the product originally via credit card, the amount will be refunded back on to the same card. If this card is not longer in use, you will need to provide your bank account details. If you paid via cash, the refund will be via bank deposit. It could take up to 10 business days for the funds to arrive in your bank account once the return is processed, depending on which bank was used for the transaction. This timeline is unfortunately outside of zazen&apos;s control. We appreciate your patience.&#xA0;<h3 data-pf-type="Paragraph" id="if-you-have-purchased-the-product-from-a-zazen-water-reseller-or-retail-outlet-stocking-our-products">If you have purchased the product from a zazen Water Reseller or Retail Outlet stocking our products:</h3>If you have purchased the product directly from a zazen Water Reseller or Retail Outlet, the conditions of sale for your zazen Water are set by the person/company you purchased them from. If you wish to return your product, you will need to contact them directly and organise the return with them.

I want to return something, what is your return policy and what do I need to do?

We offer a 10-year warranty on the zazen Alkaline Water System (tap, tanks, lid, stand, etc) guaranteeing it to be free from defects from the original date of purchase. This warranty is valid provided:. Proof of purchase will be required if the produ

<h2 id="zazen-alkaline-water-system-and-shell-parts">zazen Alkaline Water System and Shell Parts</h2>We offer a 10-year warranty on the zazen Alkaline Water System (tap, tanks, lid, stand, etc) guaranteeing it to be free from defects from the original date of purchase. This warranty is valid provided:<ul><li style="font-size: 16px;">The product is installed and maintained as directed,</li><li style="font-size: 16px;">The product is not modified, and</li><li style="font-size: 16px;">Consumable parts are replaced and installed within the recommended timeframes and guidelines.</li></ul>Proof of purchase will be required if the product was not purchased directly from zazen Water Australia. This warranty is in addition to your rights under the Australian Consumer Law.<h2 id="zazen-shower-filters-and-adapters">zazen Shower Filters and Adapters</h2>We offer a 2-year warranty on all zazen Shower Filters and adapters, ensuring they are free from defects from the original date of purchase. This warranty is valid provided:<ul><li style="font-size: 16px;">The product is properly installed and maintained as directed,</li><li style="font-size: 16px;">The product is not modified, and</li><li style="font-size: 16px;">Consumable parts are replaced and installed within the recommended timeframes and guidelines.</li></ul>Our Shower Filters and Adapters are designed for compatibility with the Australian and New Zealand standard fitting of a 15mm male spigot. The warranty does not cover use with non-standard or international fittings.Proof of purchase will be required if the product was not purchased directly from zazen Water Australia. This warranty is in addition to your rights under the Australian Consumer Law.<h2 id="zazen-system-and-shower-filter-replacement-parts">zazen System and Shower Filter Replacement Parts</h2>We offer a 2-year warranty on all consumable parts from the date of purchase, provided they remain&#xA0;unused and have been stored in a cool, dry place (keep parts away from direct sunlight, heat, and humidity).<ul><li style="font-size: 16px;">Use Within 24 Months: Install consumable parts within two years of purchase for best performance.</li><li style="font-size: 16px;">Follow Installation Instructions: Ensure parts are installed as per the provided guidelines to maintain optimal functionality.</li></ul>This warranty covers defects in materials or workmanship. Once the part is installed and in use, the warranty aligns with the recommended replacement timeframe specified for the part.

What warranty is provided on zazen Water products?

Yes!  We want you to be delighted with your zazen Water product purchase. If anything you order from zazen fails to meet your expectations (and you are the sole judge), you may return it to us within 90 days for a prompt refund. We want to make your

Yes! &#xA0;We want you to be delighted with your zazen Water product purchase.If anything you order from zazen fails to meet your expectations (and you are the sole judge), you may return it to us within 90 days for a prompt refund. We want to make your online shopping experience easy and fun.&#xA0;If you wish to complete a return, please <a href="https://zazenwater.gorgias.help/en-GB/i-want-to-return-something-what-is-your-return-policy-and-what-do-i-need-to-do-617746">read this article</a> for further instructions.&#xA0;

Do zazen offer a Money Back Guarantee?

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zazen Alkaline Water

Returns & Warranties

zazen Annual Pack Name Changes

Does the zazen system remove fluoride?

How often do I need to replace the parts?

Where is the zazen Alkaline Water System made?

Are the plastics in zazen products safe?

What water standards does the zazen Alkaline Water System meet?

If my tap water is alkaline, do I need your system?

Is the glass tank safer than the plastic tank?

What are the dimensions of the zazen Alkaline Water System?

If I purchase a zazen Water System plus Glass Bottom Tank, do I also get the BPA-Free Plastic Bottom Tank?

I have an older zazen System, if I purchase the glass tank will it fit?

Do the zazen system parts fit the Nikken PiMag system?

What arrives when you purchase a zazen Alkaline Water System

How to prepare your zazen Alkaline Water System ready for use

How to setup your zazen Alkaline Water System with BPA Free Plastic Bottom Tank

How to setup your zazen Alkaline Water System with Glass Bottom Tank

zazen Alkaline Water System Brochure & Installation Guide

Are there special handling instructions for maintaining the Glass Bottom Tank?

How to setup your zazen Magnetic Tap

My existing Ceramic Pre-Filter has a blue adapter, will the zazen Ceramic Pre-Filter fit my Nikken Water System?

Setup & Installation

How to take care of your zazen Alkaline Water System

My Ceramic Pre-Filter is discoloured, how do I clean it?

My zazen Water system is leaking. What do I need to do?

My water is filtering slowly from the top tank, what do I need to do?

How will I know when I am due to replace my parts?

Can I recycle my old filters and stones?

I am changing my annual replacement parts, what else should I do?

Why do I need to replace the Multi-Stage Filter regularly?

Why do I need to replace the Ceramic Pre-Filter regularly?

Why do I need to replace the Anti-Bacterial Stones regularly?

Why do I need to replace the Mineral Stones regularly?

Why do I need to replace the Alkalinity Enhancer regularly?

Care & Maintenance

Water Filter FAQs

Can I use the Shower Filters if I have an Instant Gas Hot Water System?

How often do I need to change the filter in the zazen Shower Filters?

What is the cost of the Shower Filter Replacement Cartridges?

Do your Shower Filters reduce Copper?

Is Fluoride removed by the zazen Shower Filters?

Will the shower filter reduce my water pressure?

Do zazen Shower Filters work the same way as my zazen Alkaline Water system?

What if my hot water temperature is greater than the rated 4 - 48.9C?

How do I install the zazen Infinity Shower Filter?

How do I replace the zazen Shower Filter Cartridge in my Handset or Raindrop Shower Filter?

How do I replace the zazen Streamline Shower Filter Cartridge?

How can I work out how much water my current showerhead uses per minute?

Does the zazen Shower Filter Range work with international fittings?

How do I replace the filter cartridge in the Infinity Shower Filter?

How do I replace the filter cartridge in the Streamline Shower Filter?

How do I replace the filter cartridge in the Handset, Raindrop or Compact Shower Filters?