zazen Alkaline Water logo
zazen Alkaline Water logo

All articles

Order Support

Ordered the wrong item? Need to make changes?

If you need to make any changes to your order, please get in touch with our Customer Delight Team as soon as possible after completing your order. If you call us before your order has been dispatched, we will be able to cancel your order and assist w

Can I cancel my order?

Yes of course, please call us on 1300 78 24 25. If your order has not yet been dispatched and you call us to cancel, we will be able to refund the total purchase price including any shipping costs. If your order has already been dispatched and is on

What do I do if I receive a faulty product in my order?

If you receive a product that is in someway faulty or damaged, which could have been incurred during transit, simply call us on 1300 78 24 25 to arrange a replacement product to be sent to you at no charge. Click here to view our Delivery & Returns p

Where can I find my tax invoice?

As soon as you place your order, you will receive our Order Confirmation email which has a link to download your Tax Invoice, as shown below.

What are my payment options?

Online we accept Visa and Mastercard, along with Apple Pay and Google Pay. You can also conveniently login using your Shop Pay account.

Do you accept "Buy Now, Pay Later"?

No, we do not currently offer any Buy Now, Pay Later options on our web site.