At zazen Water, we pride ourselves on same day dispatch for all orders received before midday (12pm) Monday to Friday Brisbane time (excluding Brisbane public holidays when all courier companies are closed). If you place your order after midday, your

At zazen Water, we pride ourselves on same day dispatch for all orders received before midday (12pm) Monday to Friday Brisbane time (excluding Brisbane public holidays when all courier companies are closed). If you place your order after midday, your order will be dispatched the following business day, handled with love by our Customer Service team. &#xA0; &#xA0;To find out how long it will take for your zazen Water order to arrive once dispatched, please refer to the table below. This shows the estimated delivery timeframes around Australia from our Brisbane head office where all orders are dispatched with Australia Post. Once your order has been dispatched, you will receive tracking emails directly from Australia Post where you will be able to track your own order.&#xA0;<table style="width: 100%;"><tbody><tr><td style="width: 50.0000%;">Destination&#xA0; </td><td style="width: 50.0000%;"><span style="color: rgb(3, 72, 164); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); float: none; display: inline !important;">Approx. Timeframe </td></tr><tr><td style="width: 50.0000%;">Brisbane &amp; Toowoomba </td><td style="width: 50.0000%;">2 business days </td></tr><tr><td style="width: 50.0000%;">Gold Coast &amp; Sunshine Coast </td><td style="width: 50.0000%;">2 &#x2013; 3 business days </td></tr><tr><td style="width: 50.0000%;">Sydney, Canberra, Melbourne Metro, Geelong, Cairns </td><td style="width: 50.0000%;">3 &#x2013; 4 business days </td></tr><tr><td style="width: 50.0000%;">Adelaide, Perth Metro &amp; Hobart </td><td style="width: 50.0000%;">5 &#x2013; 6 business days </td></tr><tr><td style="width: 50.0000%;">Australian Country areas </td><td style="width: 50.0000%;">Up to 10 business days </td></tr></tbody></table> If your order is being delivered to a location within Australia that is not listed in the above table, <a href="https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/" rel="noopener noreferrer" target="_blank">please click here to check the delivery timeframe on the Australia Post web site</a>. On the Within Australia tab, enter 4059 as the From Postcode along with your postcode and refer to the Parcel Post delivery time estimate.If your order is being delivered to an overseas address, we will be sending your parcel with Australia Post via International Express. To view the Australia Post delivery times to any other country, <a href="https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/" rel="noopener noreferrer" target="_blank">please click here and then click on the Overseas tab</a>. Enter 4059 as the From Postcode, and choose your International Country and refer to the Express delivery time estimate.Orders dispatched to an overseas address do not incur GST. However, the recipient may be subject to additional import taxes by the government of the destination country. zazen Water is not responsible for these charges.

When will my order be dispatched and when will it arrive?

Yes, as we send all parcels with Australia Post.

Yes, as we send all parcels with Australia Post.

Can I ship to a PO Box address or Parcel Locker?

Yes, absolutely. zazen Water sends parcels all over the world via Australia Post. To calculate the postage for your country:. For orders to any country other than Australia, we offer International Express only. With this service from Australia Post,

Yes, absolutely. zazen Water sends parcels all over the world via Australia Post.To calculate the postage for your country:<ol><li>Simply add the products you wish to purchase to the shopping cart</li><li>Go to Shipping in checkout and enter your address.&#xA0;</li><li>The cost of shipping using International Express is added to your order.</li></ol>For orders to any country other than Australia, we offer International Express only. With this service from Australia Post, your parcel will be able to be tracked online and a signature will be required upon delivery. This will ensure that your parcel will arrive to you safely and securely.Please be aware that international postage costs cover transport only. All orders shipped outside of Australia may incur additional import taxes by the government of the destination country which are your cost and outside of the control of zazen Water. Please check with your local customs office for more information before ordering if you are not sure.&#xA0;

Do you ship outside Australia?

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zazen Alkaline Water

Shipping

zazen Annual Pack Name Changes

Does the zazen system remove fluoride?

How often do I need to replace the parts?

Where is the zazen Alkaline Water System made?

Are the plastics in zazen products safe?

What water standards does the zazen Alkaline Water System meet?

If my tap water is alkaline, do I need your system?

Is the glass tank safer than the plastic tank?

What are the dimensions of the zazen Alkaline Water System?

If I purchase a zazen Water System plus Glass Bottom Tank, do I also get the BPA-Free Plastic Bottom Tank?

I have an older zazen System, if I purchase the glass tank will it fit?

Do the zazen system parts fit the Nikken PiMag system?

My existing Ceramic Pre-Filter has a blue adapter, will the zazen Ceramic Pre-Filter fit my Nikken Water System?

zazen Alkaline Water System Brochure & Installation Guide

What arrives when you purchase a zazen Alkaline Water System

How to prepare your zazen Alkaline Water System ready for use

How to setup your zazen Alkaline Water System with BPA Free Plastic Bottom Tank

How to setup your zazen Alkaline Water System with Glass Bottom Tank

Are there special handling instructions for maintaining the Glass Bottom Tank?

How to setup your zazen Magnetic Tap

Setup & Installation

How to take care of your zazen Alkaline Water System

My Ceramic Pre-Filter is discoloured, how do I clean it?

My zazen Water system is leaking. What do I need to do?

My water is filtering slowly from the top tank, what do I need to do?

How will I know when I am due to replace my parts?

Can I recycle my old filters and stones?

I am changing my annual replacement parts, what else should I do?

Why do I need to replace the Multi-Stage Filter regularly?

Why do I need to replace the Ceramic Pre-Filter regularly?

Why do I need to replace the Anti-Bacterial Stones regularly?

Why do I need to replace the Mineral Stones regularly?

Why do I need to replace the Alkalinity Enhancer regularly?

Care & Maintenance

Water Filter FAQs

Can I use the Shower Filters if I have an Instant Gas Hot Water System?

How often do I need to change the filter in the zazen Shower Filters?

What is the cost of the Shower Filter Replacement Cartridges?

Do your Shower Filters reduce Copper?

Is Fluoride removed by the zazen Shower Filters?

Will the shower filter reduce my water pressure?

Do zazen Shower Filters work the same way as my zazen Alkaline Water system?

What if my hot water temperature is greater than the rated 4 - 48.9C?

How do I install the zazen Infinity Shower Filter?

How do I replace the zazen Shower Filter Cartridge in my Handset or Raindrop Shower Filter?

How do I replace the zazen Streamline Shower Filter Cartridge?

How can I work out how much water my current showerhead uses per minute?

Does the zazen Shower Filter Range work with international fittings?

How do I replace the filter cartridge in the Infinity Shower Filter?

How do I replace the filter cartridge in the Streamline Shower Filter?

How do I replace the filter cartridge in the Handset, Raindrop or Compact Shower Filters?

Can I recycle my shower filter cartridges?

Shower Filter FAQs

Free zazen Alkalinity Enhancer with every zazen Alkaline Water System purchase!

Our current Special Promotions

zazen Alkaline Water System Installation & Maintenance Videos

zazen Shower Filter Installation Videos

Customer Service Videos

Ordered the wrong item? Need to make changes?

Can I cancel my order?

What do I do if I receive a faulty product in my order?

Where can I find my tax invoice?

What are my payment options?

Do you accept "Buy Now, Pay Later"?

Order Support

I want to return something, what is your return policy and what do I need to do?

What warranty is provided on zazen Water products?

Do zazen offer a Money Back Guarantee?

Returns & Warranties