Whether you are setting your zazen Alkaline Water System up for the first time, changing your filters and stones, or needing to do some maintenance, you can find the customer service video you need right here!. Video 1 - What Arrives in the BoxEnjoy

Whether you are setting your zazen Alkaline Water System up for the first time, changing your filters and stones, or needing to do some maintenance, you can find the customer service video you need right here!<h2 id="setup--installation-videos">Setup &amp; Installation Videos</h2>Video 1 - What Arrives in the Box Enjoy this short video to understand what comes in all the boxes when you purchase a zazen Alkaline Water System, including if you additionally order our Glass Bottom Tank.<iframe width="100%" src="https://player.vimeo.com/video/1109969445" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;</iframe><hr>Video 2 - How to Prepare your System for use Enjoy this short video to understand how to prepare your new zazen Alkaline Water System for use the first time.<iframe width="100%" src="https://player.vimeo.com/video/1109967946" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;</iframe><hr>Video 3 - How to Assemble Your BPA-free Plastic Bottom Tank System Enjoy this short video to understand how to setup your new zazen Alkaline Water System with the BPA Free Plastic Bottom Tank.<iframe width="100%" src="https://player.vimeo.com/video/1109968274" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;</iframe><hr>Video 4 - How to Assemble Your Glass Bottom Tank System Enjoy this short video to understand how to setup your new zazen Alkaline Water System with the Glass Bottom Tank.<iframe width="100%" src="https://player.vimeo.com/video/1109968804" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;</iframe><hr>Video 5 - How to Setup Your Magnetic Tap Enjoy this short video to understand how to setup your zazen 1200 gauss Magnetic Tap.<iframe width="100%" src="https://player.vimeo.com/video/1109968551" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;</iframe><hr><h2 id="isPasted">Care &amp; Maintenance Videos</h2>Video 6 - How to Take Care of Your System Enjoy this short video to understand how to care for and maintain your zazen Alkaline Water System so you can continue to enjoy healthy, hydrating, delicious water.<iframe width="100%" src="https://player.vimeo.com/video/1109967469" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;</iframe><hr>Video 7 - How to Replace Your Multi-Stage Filter Enjoy this short video to understand how to prepare and change your zazen Multi-Stage Filter which you need to do every 6 months.<iframe width="100%" src="https://player.vimeo.com/video/1109967183" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;</iframe><hr>Video 8 - How to do your Annual Refresh for a zazen Alkaline Water System Enjoy this short video to understand how to change all the parts of your system each year so you can keep enjoying delicious, healthy, alkaline mineral water for another 12 months!<iframe width="100%" src="https://player.vimeo.com/video/1127734873" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;</iframe><hr>Video 9 - How to Clean Your zazen Ceramic Pre-Filter Enjoy this short video showing you how to clean your zazen Ceramic Pre-Filter when it becomes clogged with all the contaminants it is trapping from your water.<iframe width="100%" src="https://player.vimeo.com/video/1109968690" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;</iframe><hr>Video 10 - How to Replace Your zazen Mineral Stones Enjoy this short video to understand how to prepare and change the zazen Mineral Stones (blue/grey colour) in your system which you need to do every 5 years.<iframe width="100%" src="https://player.vimeo.com/video/1109967635" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;</iframe><hr>Video 11 - Troubleshooting- My zazen System is Leaking If your zazen Alkaline Water System is leaking, this is usually easily fixed as shown in this short video.<iframe width="100%" src="https://player.vimeo.com/video/1109967797" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;</iframe><hr><h2 id="still-got-a-question">Still got a question?</h2>If you need to talk to one of our friendly Customer Service team members, please call us on 1300 78 24 25 or click on the chat widget icon in the bottom right hand corner of the screen to leave a message online which our team will answer within 2 hours during business hours Monday to Friday, 9am to 4:30pm AEST.

zazen Alkaline Water System Installation & Maintenance Videos

Whether you are setting up a zazen Shower Filter for the first time or just changing the cartridge you can find the customer service video you need right here!. Please note: this product fits the zazen Raindrop and zazen Handset Shower Heads, which a

Whether you are setting up a zazen Shower Filter for the first time or just changing the cartridge you can find the customer service video you need right here!<h2 id="zazen-infinity-shower-filter">zazen Infinity Shower Filter</h2><table style="width: 100%;"><tbody><tr><td style="width: 100%;"><iframe width="100%" src="https://player.vimeo.com/video/1083364206" frameborder="0" allowfullscreen class="fr-draggable"></iframe> </td></tr><tr><td style="width: 100%;"><iframe width="100%" src="https://player.vimeo.com/video/1083364340" frameborder="0" allowfullscreen class="fr-draggable"></iframe> </td></tr><tr><td style="width: 100%;"><iframe width="100%" src="https://player.vimeo.com/video/1083364043" frameborder="0" allowfullscreen class="fr-draggable"></iframe> </td></tr><tr><td style="width: 100%;"><iframe width="100%" src="https://player.vimeo.com/video/1083364124" frameborder="0" allowfullscreen class="fr-draggable"></iframe> </td></tr></tbody></table><h2 id="isPasted">&#xA0;zazen Shower Filter Cartridge</h2>Please note: this product fits the zazen Raindrop and zazen Handset Shower Heads, which are no longer sold, however the replacement filter cartridge is still&#xA0;<a href="https://zazenalkalinewater.com.au/products/zazen-shower-filter-cartridge" rel="noopener noreferrer" target="_blank">available for sale at our website</a>.<table style="width: 100%;"><tbody><tr><td style="width: 27.1679%; vertical-align: top;">Enjoy this 2 minute video showing how to replace a zazen Shower Filter Cartridge in a zazen Raindrop Shower Filter.</td><td style="width: 72.8321%;"><iframe width="100%" src="https://player.vimeo.com/video/279370347" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;</iframe> </td></tr><tr><td style="width: 27.1679%; vertical-align: top;">Enjoy this 2 minute video showing how to replace a zazen Shower Filter Cartridge in a zazen Handset Shower Filter.</td><td style="width: 72.8321%;"><iframe width="100%" src="https://player.vimeo.com/video/279369549" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;</iframe> </td></tr></tbody></table><h2 id="isPasted">zazen Streamline Shower Filter</h2>Please note: this product and replacement cartridge are no longer available for sale. <table style="width: 100%;"><tbody><tr><td style="width: 27.5292%; vertical-align: top;">Enjoy this 3 minute video to see how to prepare and change the filter cartridge in your zazen Streamline Shower Filter.</td><td style="width: 72.3263%;"><iframe width="100%" src="https://player.vimeo.com/video/279371117" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;</iframe> </td></tr><tr><td style="width: 27.5292%; vertical-align: top;">Enjoy this 3 minute video to see how to install a zazen Streamline Shower Filter</td><td style="width: 72.3263%;"><iframe width="100%" src="https://player.vimeo.com/video/279370697" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;</iframe> </td></tr></tbody></table>

zazen Shower Filter Installation Videos

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zazen Alkaline Water

A list of all our Customer Service Videos covering installation and care instructions for the zazen Water Wellness range.

Customer Service Videos

zazen Annual Pack Name Changes

Does the zazen system remove fluoride?

How often do I need to replace the parts?

Where is the zazen Alkaline Water System made?

Are the plastics in zazen products safe?

What water standards does the zazen Alkaline Water System meet?

If my tap water is alkaline, do I need your system?

Is the glass tank safer than the plastic tank?

What are the dimensions of the zazen Alkaline Water System?

If I purchase a zazen Water System plus Glass Bottom Tank, do I also get the BPA-Free Plastic Bottom Tank?

I have an older zazen System, if I purchase the glass tank will it fit?

Do the zazen system parts fit the Nikken PiMag system?

My existing Ceramic Pre-Filter has a blue adapter, will the zazen Ceramic Pre-Filter fit my Nikken Water System?

What is the Wabi Sabi Glass tank?

zazen Alkaline Water System Brochure & Installation Guide

What arrives when you purchase a zazen Alkaline Water System

How to prepare your zazen Alkaline Water System ready for use

How to setup your zazen Alkaline Water System with BPA Free Plastic Bottom Tank

How to setup your zazen Alkaline Water System with Glass Bottom Tank

Are there special handling instructions for maintaining the Glass Bottom Tank?

How to setup your zazen Magnetic Tap

Setup & Installation

How to take care of your zazen Alkaline Water System

My Ceramic Pre-Filter is discoloured, how do I clean it?

My zazen Water system is leaking. What do I need to do?

My water is filtering slowly from the top tank, what do I need to do?

How will I know when I am due to replace my parts?

Can I recycle my old filters and stones?

I am changing my annual replacement parts, what else should I do?

Why do I need to replace the Multi-Stage Filter regularly?

Why do I need to replace the Ceramic Pre-Filter regularly?

Why do I need to replace the Anti-Bacterial Stones regularly?

Why do I need to replace the Mineral Stones regularly?

Why do I need to replace the Alkalinity Enhancer regularly?

Care & Maintenance

Water Filter FAQs

Can I use the Shower Filters if I have an Instant Gas Hot Water System?

How often do I need to change the filter in the zazen Shower Filters?

What is the cost of the Shower Filter Replacement Cartridges?

Do your Shower Filters reduce Copper?

Is Fluoride removed by the zazen Shower Filters?

Will the shower filter reduce my water pressure?

Do zazen Shower Filters work the same way as my zazen Alkaline Water system?

What if my hot water temperature is greater than the rated 4 - 48.9C?

How do I install the zazen Infinity Shower Filter?

How do I replace the zazen Shower Filter Cartridge in my Handset or Raindrop Shower Filter?

How do I replace the zazen Streamline Shower Filter Cartridge?

How can I work out how much water my current showerhead uses per minute?

Does the zazen Shower Filter Range work with international fittings?

How do I replace the filter cartridge in the Infinity Shower Filter?

How do I replace the filter cartridge in the Streamline Shower Filter?

How do I replace the filter cartridge in the Handset, Raindrop or Compact Shower Filters?

Can I recycle my shower filter cartridges?

Shower Filter FAQs

Free zazen Alkalinity Enhancer with every zazen Alkaline Water System purchase!

Our current Special Promotions

Ordered the wrong item? Need to make changes?

Can I cancel my order?

What do I do if I receive a faulty product in my order?

Where can I find my tax invoice?

What are my payment options?

Do you accept "Buy Now, Pay Later"?

Order Support

I want to return something, what is your return policy and what do I need to do?