I want to return something, what is your return policy and what do I need to do?Updated a day ago

If you are not satisfied with any zazen Water product and would like to return it, you can do so within 90 days of purchase.

If you have purchased the product directly from zazen Water either online or at an Expo:

Please call us on AU:1300 78 24 25 to speak with one of our friendly team. Once the return has been confirmed with our team, please carefully pack and send your zazen Water product to the following address:

zazen Water
PO Box 219
Red Hill QLD 4059
Australia

zazen Water will refund the total product purchase amount (this does not include any postage paid to receive or return the goods to us) within 5 days of receiving the returned product. If you paid for the product originally via credit card, the amount will be refunded back on to the same card. If you paid via cash or cheque, the refund will be via bank deposit.

Warranty Coverage

This warranty is provided exclusively to the original purchaser of the product and is not transferable. Any subsequent owner or user of the product is not entitled to warranty coverage, regardless of how the product was obtained.

Gifts and Warranty Coverage

If the product is purchased as a gift, the warranty remains valid for the recipient, provided the original proof of purchase is retained and the product is registered with zazen Water within 60 days of purchase. The recipient of the gift will be treated as the original user for warranty purposes. This exception does not apply to resold, second-hand, or marketplace purchases.

If you have purchased the product from a zazen Water Reseller or Retail Outlet stocking our products:

If you have purchased the product directly from a zazen Water Reseller or Retail Outlet, the conditions of sale for your zazen Water are set by the person/company you purchased them from. If you wish to return your product, you will need to contact them directly and organise the return with them.