I want to return something, what is your return policy and what do I need to do?Updated 7 months ago

If you are not satisfied with any zazen Water product and would like to return it, you can do so within 90 days of purchase.

If you have purchased the product directly from zazen Water either online or at an Expo:

Please call us on AU:1300 78 24 25 to speak with one of our friendly team. Once the return has been confirmed with our team, please carefully pack and send your zazen Water product to the following address:

zazen Water
PO Box 219
Red Hill QLD 4059
Australia

zazen Water will process the refund once we have received your returned order, or immediately if you are cancelling an order that was not dispatched. The refund amount will be the total product purchase amount (this does not include any postage paid to receive or return the goods to us, however if you cancel before dispatch, we will refund the postage amount paid). 

If you paid for the product originally via credit card, the amount will be refunded back on to the same card. If this card is not longer in use, you will need to provide your bank account details. If you paid via cash, the refund will be via bank deposit.

It could take up to 10 business days for the funds to arrive in your bank account once the return is processed, depending on which bank was used for the transaction. This timeline is unfortunately outside of zazen's control. We appreciate your patience. 

If you have purchased the product from a zazen Water Reseller or Retail Outlet stocking our products:

If you have purchased the product directly from a zazen Water Reseller or Retail Outlet, the conditions of sale for your zazen Water are set by the person/company you purchased them from. If you wish to return your product, you will need to contact them directly and organise the return with them.