Your zazen account just got a little more personal.

Customer Hub is your new home for everything zazen, a simple, secure space where you can check on an order, reorder your favourites, and see a little of what we've been quietly preparing just for you. No passwords to remember, no clutter to sift through. Just easy access, whenever you need it.

Open Customer Hub

Signing in

There's no password to set up or remember. Simply enter the email address linked to your zazen account, and we'll send you a one-time code to pop in. That's it, you're in.

What you'll find inside

For You

This is your own corner of zazen, shaped around you. Depending on your history with us, you may see:

• Products you've recently viewed
• Your favourites
• Recommendations, based on what you've loved so far
• A few personal touches and updates from our team, chosen especially for you

You might also spot the occasional update from us here too, a new product, a helpful article, or something we simply thought you'd want to know about.

Orders

Everything you've ever ordered from us (from November 2019, when our current website began) lives here, all in one place. You can:

• Look back on past orders, or check on a current one
• Track a shipment straight from the order details
• See exactly what you paid, what was ordered, and how it was delivered
• Reorder a past favourite in a single click, using Buy Again

A quick note on Buy Again: using this feature will replace anything currently sitting in your cart with the items from that past order, so it's worth double-checking your cart first if you're mid-way through adding something else.

Profile

A simple summary of your details with us, your name, email address, and any shipping addresses you've used before.

A few things worth knowing

Updating your email or phone number

For your security, these details can't be changed directly within Customer Hub. If either needs updating, our team is always happy to help - just reach out to zazen Customer Service. Alternatively, simply use your updated details next time you place an order, and we'll take it from there.

Updating your shipping address 

Simply select your new address as the default at checkout, and it'll be ready and waiting in Customer Hub from that moment on.