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zazen Alkaline Water

zazen Alkaline Water Customer Help Centre

Thank you for your recent purchase with zazen Water. 

Here’s an update on your order status.

Dispatch Information:
Orders placed before 12pm (Brisbane time) on weekdays: Dispatched the same day.
Orders placed after 12pm: Dispatched the next business day.
No dispatches on Brisbane public holidays.
Estimated Delivery Times:

Brisbane, Toowoomba: 2 business days
Gold Coast, Sunshine Coast: 2 - 3 business days
Sydney, Canberra, Melbourne Metro, Geelong, Cairns: 3 - 4 business days
Adelaide, Perth Metro, Hobart: 5 - 6 business days
Australian Country areas: Up to 10 business days

For delivery times to other locations, please check here using postcode 4059.

International Deliveries: For international delivery times, please check here using postcode 4059.

You’ll receive a tracking email from Australia Post once your order is dispatched. 
For any questions, contact our Customer Service team.

Thank you for choosing zazen Wate

Shop Pay Installments lets eligible Australian customers split the cost of their zazen purchase into smaller payments. Eligible purchases are paid in 4 interest-free instalments every 2 weeks. Shop Pay Installments is provided through Affirm. At chec

<h1 id="isPasted">Shop Pay Installments</h1><h2 id="what-is-shop-pay-installments">What is Shop Pay Installments?</h2><p>Shop Pay Installments lets eligible Australian customers split the cost of their zazen purchase into smaller payments.</p><p>Eligible purchases are paid in <strong>4 interest-free instalments every 2 weeks</strong>.</p><p>Shop Pay Installments is provided through Affirm.</p><h2 id="how-does-shop-pay-installments-work">How does Shop Pay Installments work?</h2><p>At checkout, select <strong>Shop Pay Installments</strong> if it is available for your order.</p><p>You&apos;ll complete an eligibility check with Affirm. If you&apos;re approved, your purchase will be split into 4 interest-free payments, with payments made every 2 weeks.</p><p>Your payment schedule will be shown before you complete your purchase.</p><h2 id="am-i-eligible">Am I eligible?</h2><p>To use Shop Pay Installments in Australia, you generally need to:</p><ul data-spread="false"><li>Be 18 years or older.</li><li>Have a Shop Pay account.</li><li>Have an Australian billing address.</li><li>Use an eligible debit card.</li><li>Have an order between <strong>$50 and $2,000 AUD</strong>, including shipping and taxes.</li><li>Be approved by Affirm.</li></ul><p>Eligibility is determined by Affirm and approval is not guaranteed.</p><h2 id="why-cant-i-see-shop-pay-installments-at-checkout">Why can&apos;t I see Shop Pay Installments at checkout?</h2><p>Shop Pay Installments may not be available if your order or account doesn&apos;t meet the eligibility requirements.</p><p>For example, it may not be available if:</p><ul data-spread="false"><li>Your order is less than $50.</li><li>Your order is more than $2,000.</li><li>You&apos;re using an ineligible payment method.</li><li>Your order is a B2B purchase.</li><li>Your order is a subscription.</li><li>You don&apos;t meet the eligibility requirements set by Affirm.</li></ul><p>If Shop Pay Installments isn&apos;t shown at checkout, another payment method will need to be used.</p><h2 id="how-much-will-i-pay">How much will I pay?</h2><p>For an eligible Australian purchase, your order will be split into 4 interest-free payments.</p><p>For example, a $800 eligible purchase would generally be paid as:</p><p><strong>$200 today + $200 in 2 weeks + $200 in 4 weeks + $200 in 6 weeks.</strong></p><p>Your actual payment schedule will be confirmed at checkout.</p><h2 id="is-there-interest">Is there interest?</h2><p>Eligible Australian Shop Pay Installments purchases are interest-free.</p><p>You should review the <a href="https://www.affirm.com/en-au/terms" target="_blank" rel="noopener noreferrer">affirm Terms</a> and payment schedule provided by Affirm before completing your purchase.</p><h2 id="can-i-use-a-credit-card">Can I use a credit card?</h2><p>No. Australian Shop Pay Installments purchases require an eligible debit card.</p><h2 id="what-happens-if-im-not-approved">What happens if I&apos;m not approved?</h2><p>Affirm makes the approval decision for each purchase.</p><p>If your application isn&apos;t approved, you can use another available payment method to complete your purchase.</p><p>zazen cannot approve or change a Shop Pay Installments decision.</p><h2 id="who-do-i-contact-about-my-instalment-payments">Who do I contact about my instalment payments?</h2><p>For questions about your Shop Pay Installments account, approval, payment schedule or payment method, contact Affirm - <a data-fr-linked="true" href="https://help.au.affirm.com/contact-us" id="isPasted">https://help.au.affirm.com/contact-us</a>.</p><p>For questions about your zazen order, delivery, products, returns or refunds, contact the zazen Customer Service on <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">1300 78 24 25</strong> between 9am-4.30pm Brisbane time.</p>

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